At ISNURH, we aim to ensure a smooth and reliable delivery experience. All orders are shipped from Denmark, and we work with trusted carriers to make sure your package arrives safely and on time. Orders are typically processed and dispatched within 1–3 business days (Monday–Friday), unless otherwise stated. During special releases, campaigns, or holiday periods, please note that processing times may be slightly longer. Once your order has been shipped, you will receive a confirmation email including tracking information, allowing you to follow your shipment and expected delivery time.
Shipping Costs
Shipping costs are calculated automatically at checkout once your delivery address has been entered. This ensures that you see the most accurate rate based on your destination. We offer free delivery in Denmark on orders above 499 DKK.
We ship with PostNord within Denmark, and with UPS or DHL for Europe. All shipping times are estimates and cannot be guaranteed. ISNURH is not responsible for merchandise that is damaged or lost during transportation, although we pack all orders carefully to minimise any potential damage.
Payments
We accept card payments, ApplePay or MobilePay.
Duties and taxes
Depending on your shipping destination, local customs duties and import taxes may apply upon delivery. ISNURH is not responsible for these charges, as they are regulated by your local authorities. All shipments are sent under Incoterms DAP (Delivery at Place), meaning that delivery will occur at the agreed location while the recipient is responsible for any local duties and taxes. A refusal to pay duties and/or taxes will result in the cancellation of your order, and shipping costs as well as any related charges will be deducted from the refund.
Pricing & VAT
Prices are displayed inclusive or exclusive of VAT depending on your shipping country. VAT and duties will be updated automatically when you enter your shipping address at checkout.
Pick-up in Store
Pick-up from our Copenhagen showroom will be available soon.
Please Note
All delivery times and conditions apply unless otherwise stated on specific product pages or during checkout.